Property, Asset & Facilities Management

We provide property, asset and facilities management for:-

• • Metropolitan & CBD commercial office buildings;
  • Retail shopping centres & shops;
  • Industrial, office, data warehouses & factories;
  • Residential properties;
  • Business parks;
  • Accommodation Hotels; and
  • Special Purpose Assets.

Dealing with the complexities of modern-day leasing transactions in property management is second nature to us. Rental cash flow issues which arise on a day to day basis include:-

• • The timing and frequency of rent reviews;
  • Whether the reviews are face rents (stated rent before incentive adjustments) of effective rents (stated rental after adjustment for incentives);
  • The nature of incentives as upfront cash or fit out allowances, part term or whole term abatement or rent free periods;
  • Whether the incentives are based on gross or net rentals;
  • Whether any ratchet provisions or caps or collars apply to market rental reviews;
  • If annual fixed rental increases apply
  • Likelihood of whether tenants will exercise an option to renew their lease or seek a fresh lease because of any adverse conditions in the lease;
  • Managing the probability of lease renewals;
  • Managing downtime or vacancy until the space is relet;
  • Reletting costs; and
  • Apropos Statutory Outgoing and Operating Expenses whether leases are true gross (no Outgoings payable), Semi Gross (payment of an area based proportion of increases over a base year), net (where an area based proportion of the outgoings is payable by the tenant);Adverse directions to a determining valuers for mid-term or option rental review provisions disputes.

Budgeting on behalf of owners is a material part of our annual reports and ongoing monitoring of performance. We prepare detailed budgets that not only provide a clear forecast of anticipated income and expenditure but also serve as a benchmark against which actual performance is measured.

Our proactive approach to leasing vacant space through engaging with the broader agent network is your comparative advantage. Strategic lease planning is fundamental to our service.

This includes:-

• • Comprehensive leasing strategies;
  • Strategic leasing, lease negotiation and tenant selection;
  • Co-ordination and management of leasing agents; and
  • Formalising lease negotiations and liaising with stakeholders to prepare lease documentation.

Attracting and retaining tenants and therefore cash flows is paramount to our management service offering.   We do this through proactive interaction with tenants to monitor their ongoing occupancy needs and to strive to have them exercise lease options renew tenancies at the time of lease expiry.

Our process includes:-

• • Efficient tenant management strategies to maximise income;
  • Attracting and retaining tenants by building strong relationships to ensure we have a thorough understanding of their requirements;
  • Value enhancement recommendations to improve income;
  • Independent tenant feedback via surveys, documented tenant meetings, promotions, newsletters and building website functionality; and
  • A high level of customer service to attract and retain tenants.

Management practices include managing operating expenditure and the asset.

Our services include:-

• • Management of preventative and emergency building maintenance;
  • Co-ordination of specialist services including procurement;
  • Monitoring of trade services and compliance;
  • Capital expenditure advice and management;
  • Value enhancement recommendations to reduce expenses;
  • Contract management; and
  • Facilities Management.

Clients feel at ease with our comprehensive facilities management systems that cover compliance, minimise risk and exposure to their property portfolio.

These services include:

• • Concierge;
  • On-site operations;
  • Comprehensive advice on planned, preventative and emergency maintenance activity to ensure accurate budgeting and cost recovery;
  • Ability to schedule, track and manage all maintenance with a complete history of work orders and fixed assets;
  • Fast response times to all requests with mobile access and ability to track maintenance jobs and personnel;
  • Contract, insurance and trade monitoring management and compliance;
  • Work, Health and Safety (WHS) compliance;
  • Procurement services such as security and energy; and
  • Responsible on-site staff if required.

Preston Rowe Paterson customer service centre is available 24/7 to attend to any emergency issues that may arise or occur on a client’s property. This can significantly minimise disruption to the owner, property and tenant(s).

Risk Management is a critical component of Real Estate Asset Management Preston Rowe Paterson risk management and compliance for Asset Management identifies a revealing insight into the unique set of challenges currently confronting our industry’s risk management professionals.

There is increased demand for greater transparency, risk management and compliance. Critical dates and statutory compliance form a critical part of this.

The record-keeping function must be carefully managed and, the greater the level of detail, the better the likely results and reduced risk and exposure.

Building owners and tenants seek and demand enhanced quality of building services and environmental sustainability services.

We recognise that risk management is integral to key stakeholders which includes clients, prospective clients, suppliers and employees, and we believe our program is global best practice.

Our integrated services include:

• • Environmental Management;
  • Base Building Property;
  • Health & Safety;
  • Hazardous Materials;
  • Work Health and Safety;
  • Hygiene; and
  • Waste Management.

Real-time and transparent property accounting. We provide accurate, transparent and detailed real-time reporting that efficiently maximises financial performance.

These services include:

• • Trust processing, property accounting, entity accounting, specialised retail reporting, lease audits, lease administration and transition management;
  • Income and expense distribution, full reconciliation and analysis of charges, GST and credit control;
  • Cash flow management of property performance against operational budget and strategic plans;
  • Reporting for an individual property through to consolidated fund reporting at a portfolio or cross entity level;
  • Quarterly re-forecasting;
  • Comprehensive budgeting platform of operational and capital expenditure;
  • Various customised and specialised reporting services including specialised budgets and forecasting;
  • Ability to provide clients with an integrated reporting service that matches their internal applications and processes; and
  • A web-based platform, which provides property owners direct access to their property data.

We offer a range of sustainability services including:

• • New AASB accounting standard compliance assistance;
  • Reporting on the cost, consumption or emissions;
  • Ratings and certifications;
  • Green star building valuations;
  • New building transitions;
  • Cost/benefit analysis of green development;
  • Energy audits;
  • Green leases;
  • Strategy and planning;
  • Base-lining and assessment;
  • Energy Management Plans;
  • Water Management Plans;
  • Indoor Air Quality Assessment;
  • Greenhouse Gas Emission Management Plan;
  • NABERS Assessments;
  • Sustainability monitoring; and
  • Chemical Environmental Impact Assessment.